D emo c r a c y a n d t h e r u l e o f l aw 2011). M-readiness is a key concept because it can be an indicator of how a country can perform using new technological tools (Shapiro and Varian, 1999). M-readiness indicators allow policy analysts to identify areas of strengths and weaknesses in guiding a country through the digital transformation with workable perspectives. Theoretical model construction is dependent on a number of ICT mobile readiness models, including the Mobile Readiness Index (MRI) Model, which was developed to assess the readiness for mobile services for all countries (Jazic and Lundevall, 2003). The proposed m-readiness research model classified the prospective readiness determinants that established the three dimensions of readiness – technology, organisation and environment for mreadiness and tasks suitability. Technology readiness refers to all essential technologies that influence m-government readiness. These include hardware and software, communication devices, mobile/wireless and internet networks, network infrastructure, application software, legacy systems, present technology and electronic systems (Fasanghari et al., 2010; Tornatzky and Fleisher, 1990; Al-Omari and Al-Omari, 2006). The particular technology factors driving m-government readiness are postulated to be the interoperability of technologies; service accessibility; (perceived) connectivity of mobile tools and services; and privacy and security. Organisational readiness refers to factors that are critical to mgovernment readiness in order for organisations to make decisions to use their applications on MTs. The organisation, in this context, can include government ministries, departments and statutory bodies, and closely allied private organisations. Organisational readiness can be decomposed into the following constituent factors: • Competency is the availability of qualified people in government and the private sector who would be responsible for the management of MTs (Al-Omari and Al-Omari, 2006) • User readiness refers to citizens, businesses and employees who are the targets of m-government services. Customers’ concerns, such as trust in new technology, need to be addressed (Al-Omari and Al-Omari, 2006) • Leadership is required to provide full support to mobile technology usage for government service delivery. Leadership also co-ordinates and sustains the standards and rules surrounding the implementation of ICTs (Al-Omari and Al-Omari, 2006) • Cultural readiness refers to the general behaviour, embedded in government organisational processes, which can promote mreadiness. The organisational user culture, if embedded into MTs, would facilitate m-government readiness (Fasanghari et al., 2010) Environmental readiness is multifaceted, encompassing several distinct forms of readiness, including: • Legal readiness refers to laws that regulate the usage of technologies in government and society. Laws for MTs are Commonwealth Governance Handbook 2014/15 30 The most obvious driver for m-governance is the growing penetration of mobile phones in developing nations. Pictured: Maasai man in the Maasai Mara National Park, Kenya Erichon / Shutterstock.com
CEP template 2012
To see the actual publication please follow the link above