1. Shaping the future together. The people dimension, highlighting engagement with citizens and public servants 2. Towards a better future. Looking at the mechanisms of change, the processes, technologies, policies and management tools that will help us transform for a better future 3. Building global resilience. Building a public service that is nimble and able to react to shifting trends What did the leaders have to say? The new strategic direction emerging across the Commonwealth emphasises leadership, process and implementation. Leaders increasingly understand that success depends on clear articulation of missions and strategies, and the involvement/engagement of employees and citizens. It is a move from top-down silos to collaboration. Delegates were welcomed by Tan Sri Dr Ali Hamsa, chief secretary to the government of Malaysia (and incoming CAPAM President), and by Paul Zahra, permanent secretary, Ministry of European Affairs, in the office of the Deputy Prime Minister, government of Malta (and outgoing CAPAM President). Keynote speaker Hon. Jocelyne Bourgon – president of Public Governance International, former Clerk of the Privy Council, Canada, and former President of CAPAM – continued the theme, noting that we need to leverage the power of others, for example, through crowd-sourcing, co-creation and public–private C A PAM 2 0 1 4 b i e n n i a l c o n f e r e n c e partnerships. The silos that have served us well in the past need to be destroyed and replaced by relationships that propel society forward. Commonwealth Secretary-General Kamalesh Sharma, in a video appearance, reinforced that private sector growth and good public governance are inseparable. He stated that the role of the Commonwealth is to disseminate good practice based on shared values of democracy, development, respect for diversity and the goal of transforming public service for our citizens. Deputy Prime Minister of Malaysia Tan Sri Muhyiddin Yassin represented the political level in his welcome. He noted the growing prominence of CAPAM and the support for the practical learning and exchange of good practices that it provides. The delegates’ discussions The speakers, most of whom were practising public servants or academics in the field of public service, shared their conceptual models and their experiences of putting the models into practice in their organisations. Tan Sri Dr Madinah binti Mohamad, secretary general for the Ministry of Education in Malaysia, introduced the morning’s ‘people’ theme by providing an overview of the host country’s transformational activities and outlining its various approaches towards preparing stakeholders for this change. Hon. Carolyn Seepersad-Bachan, Minister of Public Administration in Trinidad and Tobago, supported the sharing of political and public service power with citizens. Commonwealth Governance Handbook 2014/15 39 Malaysian Deputy Prime Minister Tan Sri Dato Hj Muhyiddin Hj Mohd Yassin
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