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CEP template 2012

E x c e l l e n c e i n p u b l i c s e r v i c e : D e l i v e r y a n d r e f o rm References Chhabra, S., 2008. ‘A governance framework for the Commonwealth – Organizing to deliver’. Working Paper. London: Commonwealth Secretariat. Clerk of the Privy Council, 2013. Blueprint 2020: Building Tomorrow’s Public Service Together pdf Clerk of the Privy Council. Available at: www.clerk.gc.ca/local_grfx/bp2020/bp2020- eng.pdf Accessed 2 December 2014. Draganadis, F. and Mentzas, G., 2005. ‘Competency based management: A review of systems and approaches’. Information Management and Computer Security, 14 (1), pp. 51–64. Ehrenhalt, A., 2012. ‘The public service heritage: Context, continuity, and change’. In: E. Berman, J. Bowman, J. West and M. Van Wart, 2013. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. Washington: SAGE Publications, pp. 11–52. Evans, B., Baskoy, T., Migone, A. and Brock, K., 2014. Select Review of Results from the Canadian DM/CAO Survey. Toronto: Institute of Public Administration of Canada. Kenya Commission of Inquiry, 1971. Report of the Commission of Inquiry (Public Service Structure and Remuneration Commission). Nairobi: Government Printer. Northcote, S. and Trevelyan, C. E., 1854. ‘Report on the organisation of the permanent civil service, together with a letter from the Rev. B. Jowett’. Papers relating to the re-organisation of the civil service. London: Her Majesty’s Stationery Office. Peter, L. and Hull, R., 1969. The Peter Principle: Why Things Always Go Wrong. New York: William Morrow and Company. TBS-SCT (Treasury Board of Canada Secretariat), 2012. 2011 Public Service Employee Survey webpage TBS-SCT. Available at: www.tbs-sct.gc.ca/pses-saff/2011/introduction-eng.asp Accessed 2 December 2014. TBS-SCT (Treasury Board of Canada Secretariat), 2012. Management Accountability Framework webpage TBS-SCT. Available at: www.tbs-sct.gc.ca/maf-crg/index-eng.asp Accessed 2 December 2014. Commonwealth Governance Handbook 2014/15 68 SYLVESTER ODHIAMBO OBONG’O (sylvester.obongo@ uon.edu.au) of Public Service Transformation in Kenya’s Ministry of Devolution and Planning is a PhD candidate in public sector reform at the University of Newcastle, Australia. JOHN WILKINS (jwilkins@schulich.yorku.ca) was a Commonwealth diplomat and a career public servant in Canada. He is associate director of the Public Management Program with the Schulich School of Business at York University in Toronto.


CEP template 2012
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